Job Title: Front of House
Reports To: Shift Leads and General Manager
Status: Part Time

Purpose of Position: The Front of House position at the Rivoli Theatre and Pizzeria is part-time (10-29 hours weekly) and works on all aspects of the customer experience at the theater. Front of House is primarily responsible for creating a welcoming environment for our guests. FOH are also responsible for selling the cinema’s membership, tickets, concessions (including alcohol and hot food), and gift cards. FOH will be responsible for making our guests feel welcome and part of our community. 

Responsibilities: 

• Present self as a professional and well-groomed 
• Greet customers and know current cinema programs to provide helpful service
• Handle all box office, concessions, and bar cash accurately and securely
• Organize, stock, restock, clean, and organize concessions, box office, bar, lobby, and theatres
• Prepare and serve concessions items while keeping in line with health code
• Maintain cleanliness and orderliness of cinema restrooms and auditorium before and after every film screening and conduct regular checks
• Report accidents, incidents, or problems during a shift to the supervisor
• Answer questions about cinema history, programming, and other items related to the cinema
• Have detailed familiarity with cinema membership levels and their benefits (TBD)
• Perform daily and nightly cleaning of concessions, kitchen, box office, and lobby following opening and closing procedures
• Clean the auditorium of all food and drink debris after the final screening and throw out all garbage
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties 
• Other duties as assigned
  
  

Qualifications:

• Minimum of 16 years of age.
• Must have an up to date servers license within 30 days of start date
• Exemplary customer service.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed to ensure success of the cinema. 
• Strong work ethic, sense of humor, and commitment to the Rivoli Theatre mission. 
• PHYSICAL DEMANDS: The physical demands of this position require walking, sitting, stooping, reaching, and manual dexterity. Ability to lift up to 25 lbs. 

Compensation & Benefits:

• $12/hr
  
  

How to Apply:

Please fill out the employment inquiry form on the website or email your resume to

ask@rivoli.net

About the Rivoli:
At the Rivoli we honor our past and look forward to the future of movies and the movie industry. We are at the center of the Driftless regions entertainment offerings, and we pride ourselves in being responsive to our community and being a part of the engine that powers movie making and enjoyment. 

We pride ourselves on being La Crosse’s community movie theatre. We are a cornerstone of the downtown community, and we take that responsibility seriously. We always strive to give the best movie watching experience possible and we work hard to make sure our customers leave looking forward to the next time they will be at the Rivoli.

MISSION: 
To connect, entertain and inspire our community and the greater Midwest region through movies and movie based events. 

VISION: 
The Rivoli Theatre will provide the best movie going experience in our region and inspire and support independent film production and exhibition. We will connect people through a shared love of film, community and entertainment and we will be a pillar of the Midwest film community.